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Professional Background

  • Hans Schouten is a senior Program Manager with more than 20 years experience in large IT and process transformation programs focused on bottom-line results.
  • He worked 16,5 years at a large global Consulting company of which 4,5  years as a partner.
  • As a consultant he worked mainly in corporate and international environments, within Telecommunications, Insurance, Automotive, Chemicals, Broadcasting and Government.
  • He has a master degree (drs.) in Business Economics, specialized in Information Systems.

Areas of Expertise

  • Program Management
  • System Implementation (AD and  AM)
  • Roll-out management
  • Process Improvement
  • Business Deployment
  • ERP (e.g. SAP)
  • CRM and Billing (e.g. Salesforce.com)
  • Telecommunications BSS and OSS
  • Telecommunications DTV and IPTV


Telecommunications – 10 years

  • Program manager during the roll-out and business deployment phase of a new Triple Play platform  for a Dutch Telco company.
  • Responsible for the Design and Delivery of the new B2C Triple Play releases for integrated customer care, billing and provisioning for an European Cable company for three countries. For the three countries he managed 2 to 3 releases a year of around 2000 to 3000 man days each from requirements analysis and design until deployment. His responsibilities included scoping and estimating, setting up the project teams, managing the System Integrator on-site and remote delivery teams and managing the dependencies with other vendors and the reporting to the overall steering committee.
  • Responsible for the Design and Delivery of a new CRM system for the B2B unit of an European Cable company.
  • Program/Product manager for the introduction of new GPRS based Mobile Data products for the business market for a European Telco company

Insurance – 0,5 year

  • Program manager during the design phase to adjust the contract  administration systems to enable the introduction of new insurance products in the market.

Automotive –  2 years

  • Project manager of the SAP ERP implementation at a Dutch importer of cars.

Chemicals – 2 years

  • Project manager and functional specialist at multi-country SAP ERP implementation at a European Polyolefin manufacturer.

Broadcasting and Government – 2 years

  • Functional Expert during the design and implementation of a new SAP ERP system at Dutch Broadcasting company.
  • Functional Expert during the feasibility study for a new ERP system at a Dutch ministry.